Scratchy phone line

[abstibus]

I have a bundle with Talktalk for wireless broadband and phone.
The phone line is very scratchy, making it very difficult to hear conversations (do you remember how calls to overseas used to sound?). I have changed the batteries, but wonder if someone could tell me which company is responsible for the line - BT, who originally installed it, or Talktalk?
I should add that I have a main phone and two extensions that simply plug into the electricity socket - I have tried disconnecting these but it makes no difference.
Any help or advice gratefully received. Thanks.

[TWR]

Did you see yesterdays Mirror, it said that Talk Talk was paying back lots of money to customers that where charge for services that they did not receive! Its when they toke over Tiscany? I think I've spelt that right.

[ChuckFickens]

Talktalk are responsible for it from your point of view.

(BT owns the line, but you have a contract with talktalk, not BT)

Though before calling them undo the face plate on the master socket and plug a wired phone into the test socket behind the faceplate, if the line is still scratchy call talktalk, if it's OK plugged into the test socket then the problem is inside your house and it's your responsibility.

[mk1975]

i had a similar problem, phoned talk talk and spoke to the faults team, they fixed it in few days.

[abstibus]

Thank you for your answers.
I'm going to call TT.

[gingejbee]

Best of luck with that, anne. TT's customer service has just got a "one-star" rating in Which?

[abstibus]

I have now tried to check my phone as suggested and have found that I do not have a NTE5 Master socket. This means that I cannot plug the phone in.
My query now is - is it my responsibilty to have this installed or should I contact TT and advise them of this?
If it is my responsibility,what do I have to do?
Many thanks

[abstibus]

This is my second posting on this message, as Ed tells me that if there is high volume of traffic, some posts can get pushed aside. This must be why it did not display in 'Latest posts' this morning, so here goes again.
I have now tried to check my phone as suggested and have found that I do not have a NTE5 Master socket. This means that I cannot plug the phone in.
My query now is - is it my responsibilty to have this installed or should I contact TT and advise them of this?
If it is my responsibility,what do I have to do?
Many thanks