News1 min ago
phone cancellation fee £230
10 Answers
wife has a small shop, her shop phone is with XLNTELECOM, and has been since 2004, , however after finding a better deal online she cancelled the contract with XLN, today in the post she received a bill from XLN for £230 as the cancellation fee stipulated in the T&Cs. My wife however cannot find her original contract from 2004, surely a cancellation fee was not around at this time and the fee does seem a bit steep.
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For more on marking an answer as the "Best Answer", please visit our FAQ.They have a rolling contract - this is from the T&Cs
This agreement will have the duration specified on the contract, which was included with your application confirmation letter and will be automatically renewed at the end of the period unless and until either of us gives the other written notice of termination at least 42 days before the relevant anniversary.
This agreement will have the duration specified on the contract, which was included with your application confirmation letter and will be automatically renewed at the end of the period unless and until either of us gives the other written notice of termination at least 42 days before the relevant anniversary.
And:
If the agreement is terminated without notice you will:
a. Immediately pay any outstanding invoices.
b. Reimburse XLN for any costs paid by XLN towards the cost of releasing you from your contractual obligations with BTTM or any other network provider prior to transferring XLN’s service (if applicable).
c. Reimburse XLN for the cost any equipment provided free of charge (if applicable),
d. Pay us (in addition to clauses 4a and 4b) a minimum disconnection fee of £199 + VAT should you terminate your contract without notice.
If the agreement is terminated without notice you will:
a. Immediately pay any outstanding invoices.
b. Reimburse XLN for any costs paid by XLN towards the cost of releasing you from your contractual obligations with BTTM or any other network provider prior to transferring XLN’s service (if applicable).
c. Reimburse XLN for the cost any equipment provided free of charge (if applicable),
d. Pay us (in addition to clauses 4a and 4b) a minimum disconnection fee of £199 + VAT should you terminate your contract without notice.
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