News1 min ago
Charges took from mobile phone for nothing
Last Sunday I bought a mobile phone wallpaper through 02 Active.
£2 was duly took in payment for which I received a text message telling me this.Now today ANOTHER £2 has been took. followed by the same text message.
I rang O2 and they said there was nothing they could do and that I should cancel with the company concerned...cancel what?..I did not subscribe to anything,just bought the one wallpaper.
There is a phone number number with the text and an email address,tried ringing but it went to a voicemail so emailed,fully expecting it to be returned undelivered but have had an automated reply with a Ticket ID...they will get back to me....fingers crossed they do!!!
The chap at O2 told me that this company will keep taking money whilst I have credit in my phone....eek!!!
Has anyone out there had a simliar experience and how did they resolve it?
£2 was duly took in payment for which I received a text message telling me this.Now today ANOTHER £2 has been took. followed by the same text message.
I rang O2 and they said there was nothing they could do and that I should cancel with the company concerned...cancel what?..I did not subscribe to anything,just bought the one wallpaper.
There is a phone number number with the text and an email address,tried ringing but it went to a voicemail so emailed,fully expecting it to be returned undelivered but have had an automated reply with a Ticket ID...they will get back to me....fingers crossed they do!!!
The chap at O2 told me that this company will keep taking money whilst I have credit in my phone....eek!!!
Has anyone out there had a simliar experience and how did they resolve it?
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.I, too ,found that website,Old Geezer,but of no use to me as you could see.
However,had reply this morning,by email,saying that I had downloaded the wallpaper again yesterday???? but that they do not usually take payment for a second downloading(of the same ) so to send my address and a refund of £2 will be sent by cheque,Would it not have been easier to have just refunded back to my phone...still I am happy to know that they are "bona fide"
I will be very careful in future.!!!!
However,had reply this morning,by email,saying that I had downloaded the wallpaper again yesterday???? but that they do not usually take payment for a second downloading(of the same ) so to send my address and a refund of £2 will be sent by cheque,Would it not have been easier to have just refunded back to my phone...still I am happy to know that they are "bona fide"
I will be very careful in future.!!!!
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