typical receptionist answer -receptionist are not medically qualified and rarley know anything other than booking appointments and fobbing you off, which their very clever at! - trust me, i used to deal with GP receptionists all the time
anyways my experience was that i was prescribed omeprozole for acid reflux which for whatever reason did naff all - so i went private and the private doctor prescribed me nexium instead - randomly, and for no real reason, they were alot more effective. when i went back to my NHS GP - they were happy to give me a repeat perscription for nexium with NHS prices - yet they refused me nexium initially because its more expensive apparently... but it doesnt seem to make sense that just because a different doctor prescribed it now cost isnt an issue and theyll gladly give me the repeat prescription of nexium...
PCT's can be a bitch though - theyll pedal the whole patient care thing but its all B.S - all their interested in is money :P i had a really nice ordeal with them when they surgically removed my eye - one implant didnt work so instead of ordering a new but yes, more expensive one, they kept putting me under for surgery to repair it because the cheap implant didnt work. after 6 or 7 tries that actually cost them MORE in the long run! (there were loads of other things involved though it wasnt that simple... long story!)