Virgin TiVo Box.. anyone else got problems tonight?

[MustangLady]

I'm getting problems with my Virgin TiVo box tonight. No Catch Up or On Demand. Cannot access My Shows & Recordings. No Apps and No Help. Each one has an exclamation mark beside it. It says on Network Availability that some features are not available right now. You may still be able to watch Live TV channels (which I can). For more information on this, go to virginmedia.com/servicestatus. I have tried getting into Virgin media website but just keep says Internet Explorer cannot display this Webpage. I've got internet but very very slow. Anyone know whats going on with Virgin Media... can anyone get into the Virgin Media webpage ?? Thanks

[Mobius1]

I think something is going on with VM at this moment, I have lost proper net connection and am having to use my smartphone to tether to the net for proper access. Even on this connection I cannot access the VM page.

[daffy654]

I'm having major problems with VM internet. I can't access any Microsoft site including Windows Update, MSN homepage or Hotmail.

[daffy654]

Can't get on to the VM website at all and X Box Live has gone too :(

[Mobius1]

Yep, as suspected, from a post on their forums (which do still work):

F1861007 Intermittent Connection Issues:

We're aware that some of our customers are experiencing intermittent broadband connection issues on our network currently.

Our network team are currently investigating this at the highest priority.

Broadcast TV remains unaffected, however TiVo and other interactive services may be intermittent.

As this is a general network issue you don't need to call us to report it, we're already working to restore your service.

We'll update this announcement when we have more news.

Thanks
Mark Wilkin
Help & Support Forum Manager

[daffy654]

Thanks for the info Mobius.

[MustangLady]

Thanks Mobius, appreciate your information. Also affecting most landlines and mobile phones too. Doesn't even ring, just cuts calls off before ringing. Would appreciate if you could keep us updated if you hear anything more. Thanks again

[Mobius1]

Posted @ 19:33

Just a quick update, we have engineers on site currently dealing with this problem and we are starting to see an improvement already. We're going to continue working on this issue until services are completely restored.

Thanks
Mark Wilkin
Help & Support Forum Manager

[MustangLady]

Mark, appreciate your updates. It appears my services have been restored now, so far so good :) thanks again