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contacted btbroadband and in fairness to them they said they had encountered some of the problems but the problem lay with hotmail. Got to hotmail help centre and you would not believe they started me on the first rung maybe got onto a second a rung and back to the first rung. Gotta get me a tecchie quizzie. The last guy charged me £60 which after Xmas I dont really have. I could forge out £20 but then again £28 was taken out of my account more fool me. Wish I was a tecchie