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NVQ question
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Ok so I'm a bit miffed on a question that should be so easy but having googled a few things I'm now confused as to who my internal customers are. I work in admin for a healthcare company. Can anyone help?? I'd have thought internal meant the employees but how are they customers??
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No best answer has yet been selected by 4getmenot. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.I did an NVQ in Trg & Devt and understood internal customers to be the employees yes. Not sure exactly what you do 4get but think of all the tasks you carry out - they are for the benefit of someone whether it's your boss, team, individual or groups of employees. Do you have to come into contact with the other staff? Use that as your evidence whatever it may be - their pay, looking after their files, producing internal letters, attending meetings etc?
Your team are your internal customers, 4get, so yes, you are right there - and anyone who you might help or support with their work during the working week. The customers can be upwards or downstairs or sideways - so you might show a new person how to do something, or if your boss asks you provide some data, the boss is then your customer too.
You may not have a product other than a satisfied customer. When I was doing some management studies, it was all about making things and outputs, not relevant to healthcare - you have to reconsider the units in terms of "your ultimate end product is improved patient care" because you are providing a support service to people who deliver the care - would that help?
If you require any further help, please feel free to message me. I am a qualified NVQ Training Assessor and have been for the past 5 years.
The answers you have recieved are correct, an Internal Customer is anyone of your colleagues, be it in your department or another, who you need to provide a service or product for, for example giving them information to enable them to do their job, you are providing them with a service.
Just keep your answers to the point and simple. Which level are you currently doing?
The answers you have recieved are correct, an Internal Customer is anyone of your colleagues, be it in your department or another, who you need to provide a service or product for, for example giving them information to enable them to do their job, you are providing them with a service.
Just keep your answers to the point and simple. Which level are you currently doing?