eBay advice (again) please. :o(

[windywillow]

I sold a job lot of craft stuff, laid it all out on a cutting mat to take the listing pictures, and listed all that was included in the sale, in the description.

After nearly a week on non-payment, the buyer has emailed me to ask if the cutting mat's included in the sale, as it is in the picture on the listing.

I think they've ended up paying more than they wanted to, so they are wanting to pull out on the sale.

Can anyone advise what I should do if I'm right about my suspicion please? TIA. x

[jackthehat]

Did you list the individual items?

If you did, then it is his mistake.

If you said "£xx for everything shown in this photo".....it is yours.

[mrs_overall]

If the craft mat is not listed in the wording, then no, you do not have to sell it to them. Ask them if it had been laid out on the dining room table, would they expect to receive the table as well?
I usually give it 5 days then I send a polite reminder. A couple of days after that I open a non payment dispute.
Good luck

[vodkancoke]

That's like me asking a seller if the table they have put their item on to photograph it will be sent with the item I have bought! If it's not listed for sale, then it's not for sale.

[jackthehat]

After having read through, again, it looks like it's his mistake.

Stand your ground.

[windywillow]

Thanks Jack. I listed everything individually, except for some card toppers, which I listed as "20+ card toppers, various designs".

[windywillow]

Oops, sorry, there was only Jack there when I started typing.

I think the buyer's just looking for an excuse to pull out. :o(

[mrs_overall]

windywillow, you can get a feeling for that sort of thing. I sold a jacket last week and was amazed at the price it went for. The buyer paid for it and then wanted a refund because "it is the wrong shade of black" I think she knew she had overspent and was a chancer.
Stand your ground!

[windywillow]

How annoying Mrs. O. The cheek of some people amazes me.

I've had quite a bit of bad luck with buyers, I'm at the point of thinking it's just not worth the hassle. :o(

[alavahalf]

They should have asked that question before they placed a bid.
Dont mess around ... open a non payment dispute. That way you will get a credit on your listing fees.
Re-list it and make sure you exclude this person from bidding.

My best one was .. I listed a 18ft speedboat, and said .." no trailer included and winner will need to collect".. Sure enough the muppet who won it wondered why I had'nt delivered it a week after the auction ended ... a 700 mile round trip..!

[mrs_overall]

I can understand why you are feeling frustrated but don't let it get to you. Out of 601 transactions, I have only been totally ripped off once, had one non payment and a couple of chancers. Not bad figures really.

[windywillow]

One buyer bought 4 rubber stamps but didn't pay and wouldn't answer my emails.

I eventually opened a dispute and got the fees back but I can't understand why she wouldn't communicate with me, even if just to tell me she'd changed her mind (which she obviously had).

The annoying thing is, I look at her feedback and it's all "instant payment, excellent buyer etc." Grrrrr.

[EDDIE51]

As long as the listing did not say the cutting mat was included you are in the right.
I would send the buyer a message that if they do not pay within 24 hours the items will be relisted and they will be reported as a non payer. If they have not paid in a week they can be reported to ebay I think you have to give them a full 7 days before ebay will accept a dispute claim.
I make certain I am in the clear on such items by stating in the listing exactly what is included. For example I just sold a camera bag, in the photo the bag has 2 cameras and extra lens's , I state in the listing '' The items in the bag are just to show the size and are not included in the auction'' that way there can be no dispute.

[windywillow]

I did list everything that was included but I can see why a buyer might query it, a cutting mat being a craft item (and especially if they're looking for a reason to cancel the sale).

I should've just put all the stuff on the table, rather than on the cutting mat. Lesson learned there.