Are The West In The Grip Of The Woke...
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Hi Okeydokey, I battled with a particular endowment/mortgage provider who turned down my claim of mis-selling. I then complained to the Financial Ombusman who took on the case for me. A few months after that I was offered a more than satisfactory sum for my policy & compensation that took me to the point I would have been at had I taken out a repayment mortgage in the 1st place (my endowment was under performing by 45% of my mortgage).
I will point out that I did have a very strong case & paperwork to back up my claim, but the ombudsmum were excellent help.
Try looking on their site
http://www.financial-ombudsman.org.uk/
and good luck.