Support ticketing software?

[BillyRain]

Hi guys,

I am the support technician at a small school. Currently I prioritise jobs that need to be done (general hardware/software support) in a small book in my pidgeon hole. This is annoying and sometimes not effective.

I was wondering if there is any free software out there, really simple app, that users could access from the server easily (shortcut on desktop), and post a ticket to me that will flash up on my monitor and get put into a list similar to email.

I want to avoid email wherever I can.

Any advice would be cool! :)

[ChuckFickens]

have a look here (login username and password both demo)

http://bbt.web44.net/index.php

I've not used it, but I do use openaudit by the same people and that's very good, you do need something running a PHP enabled webserver and mySQL to set it up though, I use xammp for windows if it has to go on a windows machine.

If not, then spiceworks is probably one of the easier to setup as it's a straight forward just click next a few times install.

http://www.spiceworks...e-help-desk-software/


Otherwise spiceworks

[ChuckFickens]

Oh and there is a selection of open source helpdesks here

http://www.opensourcehelpdesklist.com/

[Jackandrew]

Here, a free support ticket software is available, which will help you with getting email addresses, managing them, creating message, sending the email and analyzing the results. You can download it from the site to have a test, check it:
http://www.phphelpdesk.org/

[Jackandrew]

Here, a free support ticket is available, which will hlep with getting email addresses, managing them, creating message, sending the email and analyzing the results. It will meet your needs. You can download a free one from the site to have a test, check it:
http://www.phphelpdesk.org/