Last Saturday I purchased two of your so-called 'Lucky Dip' tickets.
However neither of them turned out to be lucky and I lost all my money.
In what sense do you consider my tickets to have been lucky?
It seems clear to me that, under the Trade Description Act 1968, you have been reckless in your description of these items.
Please advise me what steps you intend to take to remedy this situation.
At the very least you should refund me my two pounds and rename these tickets 'You'd Be Lucky Dip', although I'm not sure that irony has any place in financial matters.
Perhaps a better name would be 'Statistically, You're Extremely Unlikely To Be Lucky Dip'.
Next Saturday I intend to invest a further two pounds in your 'Instant Win' product.
I sincerely hope that this will live up to its promise.