Following NoM on Admiral, I offer you ....BT

[Mosaic]

...so in the customer don't-care stakes they have surely got to be Olympic gold medallists.
I have had a series of truly surreal, even Kafka-esque phonecalls and emails over the last few days.
They seem to bring consummate skill to utter uselessness and corporate evasiveness.
Anyone else find this?

[craft1948]

It was never like this when I worked for them :-)

[Canary42]

Try Royal Mail - past masters at obfuscation

[tamborine]

the service is poor but contracts tight while depleting my bank account

[DTCwordfan]

O2 are pretty good at it as well.

You sign up for a package - "well we will charge you this for the 1st month and credit it back for Month 2" Ok - but where is it after bill 4 has come through and they have been charging at £7-50 per month above my agreed tariff.

I go in yesterday and ask for a sort-out. "Yes we can see the credits need adjusting but we are going to DD you for the current bill and then we will sort it out for month 5"

Like feck you are - that nearly £40 you owe me and more than offsets this current bill. Now assume there are some fifty thousand of us in this position, that's £2 million of funds owing that can be placed on the overnight money markets where interest rates can be 1/2% per night........that's a bucket load of cash coming to O2 at my and other's expense and it's not on. A judicious letter to the Telegraph is in my mind now....."

Back she goes, online to some invisible slave and, very reluctantly, they agree to correct the outstanding to me over this immediate bill and the next one. Very reluctantly indeed - and left me with stating as someone who has been a senior exec in the Gas business (not BG), we hadn't even dreamed up customer service of this lack of sensitivity and use of customer funds.

[Ann]

TalkTalk must win the silver medal then ............complete prats reading only from a script, they sound surprised when you ask THEM a question "Errr I'm only in so and so department", or "Yes but this is better value for you" Actually NO I told you I was paying £5 month less than you are now offering! They are a joke!