Optical Express

[JEC4508]

hello

I have some glasses on order with Optical Express and I have been waiting well over the expected time of arrival. I wondered whether anyone else had experienced this at all?

I was aware that they would take longer because of the prescription but I have waited over a month now.

They tell me that they arrived but did not pass quality control so a new pair of lenses had to be ordered. Maybe another two weeks.

Should I complain???

[ubasses]

I have never used them because in the past I have met a few people who have experienced problems. One ex colleague had to have 4 attempts before they were correct. I would certainly complain.

[JEC4508]

Very disappointing when you pay out extortionate amounts just to see!!! They called me to say that they would be ready for Friday...we shall see!! If not happy I will complain...had I waited i could have a 2 for 1 deal which I missed....

[mike11111]

"They called me to say that they would be ready for Friday...we shall see!!"
Surely that is the object of the exercise?

[OpticalExpress]

Hi JEC4508,

I hope you don’t mind me replying but we spotted your post and you should definitely flag such concerns to us. From what you are saying there does seem to be an issue that our team is trying to address and I am more than happy to help you find out what the situation is and, hopefully, speed things along. Could you email me at [email protected] with your relevant details as soon as you are able?

Thanks

Sandra
(OE Customer Services)

[JEC4508]

Hello

I will do that....I should have received a call today to update me but so far nothing....I will drop you a line later this afternoon if I hear nothing by then....It is now 5 weeks since they have been ordered.

[JEC4508]

Okay. So a few months on and the nose pad has fallen off and I cannot find it. Simple. Pop in and ask them to replace. Hmmm simple one would think. They cannot do it because they do not have any small pads but we can replace with big ones. Which are as long as the side frame and thicker so in my vision. I said as such and she said yes!??? What can you do? Nothing apart from you keep calling in on the off chance we have some delivered. Now is it me??? Shouldn't they order and replace??? Another reason never to recommend. I have to go and pay to have this done at another optician. Or wait on the off chance meanwhile the metal digging a hole in my nose.

I hope you spot this post too!