Mobile phone

[Caran]

I've been looking at my phone for a couple of days now, it keeps saying mobile network not available. It has taken me a while to discover I had no credit left.
I had about £20 last week. I did text a friend in Spain a couple of lines last week, could this have used up my credit?

[ummmm]

Doubt it. Have you connected it to the internet by accident?

The network availability has nothing to do with your credit. Check the signal strength your phone.

[Caran]

signal strength okay, says I have no credit. Only texted to spain, very rarely make calls. Do not understand, mind I have struggled with this phone (Galaxy) since I got it last Xmas.

[Hopkirk]

Perhaps check your dialled calls list to see if someone else has used it, or if you have accidentally dialled.

[boxtops]

Contact your service provider customer service and have a chat with them - see what your account shows. Text to Europe is a small cost, I do it all the time when OH is workng on the continent.

[boxtops]

PS which network are you on? Different networks have different charging scales.

[Old_Geezer]

Probably not the same problem but my credit did much the same recently when I didn't credit and so had no inclusive texts. Mobile now in for check/repair as I'm convinced it was sending texts multiple times, which accounts why mobile was telling me umpteen times my texts had been sent. Got charged each time !

That said chap in shop was insistent it would be a network problem. Strange how my old/spare handset doesn't seem to have the same issue.

[hippyhoppy]

Do a 'soft' reset.. ie take the battery out and then put it back and turn on.. worked with my son's phone when he had the 'no network' message....

[Hopkirk]

You haven't got something like bonus credit from Tescomobile have you?
That expires after a month if not used.

[sunny-dave]

Sometimes credit is only valid for 30 (or 60 or 90) days from the time it is purchased?

But by far the most likely scenario is that an application on your phone has been routinely connecting to the internet & so has triggered data charges.

Ask your phone company to look & see what has been using your credit - if it is 'data connections' then make sure you know how to turn off data (internet) connectivity on your phone - then leave it off all the time unless you actually want to use the internet.

[daffy654]

I would bet your phone is using the credit to download updates for apps from the internet, if you have no data allowance/add on then it will use your credit. As Dave says above, you need to find out how to turn off the internet connection. Which Samsung Galaxy model is it?

[ChuckFickens]

Surely if you've got no credit the network would still be available, you just get diverted to the top up centre if you try an make a call?

[ummmm]

That's what happens with my phone.

[boxtops]

OH got caught out with the auto downloads (cost £2 a day if you're in Europe) so yes, it could be that.

[ChuckFickens]

I got caught out several years ago (when data was really really expensive on mobiles) by leaving my phone connected to a laptop overnight to charge and windows merrily doing a load of windows updates via the phones data connection.... that was a bit of an eeeek moment when the bill came in!

[redvanman]

I had the same carry on my money disappearing ofmy mobile if you go on line competition's watch your text replys i had to change my number