Try To Do The Right Thing....then Sting

ayabrea38 | 14:17 Sun 09th Dec 2012 | ChatterBank

6 Answers

I thought I would give these electronic cigarettes a go and after getting an e mail from Clearsmoke advertising their product I gave them a go.I had tried a few and was looking for the most realistic one.
Kit arrived for the value price of £7.95
Nice 'smoke' much better than some.
Then yesterday the credit card statement arrived and I had also been billed for £59.95!!!!!!!!
Rang them up and it turned out I have been scammed.
Great.
There was small print that was in the back of the advert saying it was a trial,and if you did not cancel within 14 days you would be billed for the full amount of the kit.
I have emailed their head office begging for a refund,but I don't hold out much hope,after all it WAS my fault,but the information was not clear in my opinion.
Anyone know of some sort of advertising ofcom I can have a moan to?
Be warned would be electric smokers,don't try Clearsmoke :-(((((
Aya

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When I Was Young

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albaqwerty

aya, that's awful. I hope you get a refund but I'm not holding out much hope :-(

Nice to see you back on here, how is everyone keeping?

ayabrea38

Question Author

Just wobbling along thanks!
Mr A has a stoma which is still taking some getting used to,but thinks are ticking over nicely thanks for asking ;)

albaqwerty

Poor Mr A, you remember to look after yourself!!
Hope the young aya's are being as helpful as they can ((hugs))
2013 will be a good year for you all (I blooming hope so!)

Euphemia

Good to hear that things are going well.

joko

not sure how you can say this is scam - had you read the ad properly this would not have happened... they have not stolen or mislead you ... they have quite simply offered you a trial of their product....quite a standard thing really.

what would have happened if you had cancelled? you return the kit?
or are they sending you more or something?
it makes no sense that you just have to cancel or pay in full - who would not cancel for that discount? - you must have signed up for some regular thing

i would make sure its not a monthly payment...

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