Tesco Returns...

ummmm | 15:44 Fri 28th Dec 2012 | ChatterBank

18 Answers

What do you reckon our chances are?

Got some headphones a few weeks ago and they are playing up. We have no box and no receipt. Also we bought them when buying other stuff so all we could find out is what date they were bought on (we don't usually use tesco)

Would you chance it trying to get a refund/replacement?

On-Line Or In Store?

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rockyracoon

I'd definitely try, what's the worst that can happen.

hc4361

Did you pay with your debit or credit card? If so, their computers will be able to see the itemised receipt.

albaqwerty

If they can be identified as exclusively to Tesco, then they might replace them as a gesture of goodwill.

rockyracoon

Did you pay by credit/debit card? If you know the date and amount of transaction, they might be able to look it up.

owdhamer

We never had any probs.

dotty.

they are faulty, it's not that you just don't want them and have changed your mind. If it is a product that can be bought in other retailers they will probably only exchange them as you have no proof of purchase,

ummmm

Question Author

Bought them on a debit card. I didn't know they'd be able to look up an itemised receipt. Brilliant, I'll take them back :-)

ummmm

Question Author

We want them exchanged, not the money back.

dotty.

ummm you just need to give them the product and then the date and the last 4 digits of your card, ask them to check the back office system. they can print off a copy of your transaction. telling them which till you used would help but it's not always easy to remember in those big stores.