Society & Culture0 min ago
Clutch worn out, not covered under warenty
Hi,
I have a Kia Rio, had from new, just under 2 years old, done 19k miles and the clutch has worn out and they won't replace it under the 3 year warrenty as its 'wear and tear', I don't accept this! I don't ride the clutch, rarely do 'city' driving and in 25 years of driving, mostly with much older cars I have never had to replace a clutch, I am no expert whatsoever, putting petrol in and checking the oil and water is about my limit so I'd appreciate any advice from someone more knowledgable please! thanks,
Linda
Answers
No best answer has yet been selected by Linda1310. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.In the trade and most warranties will work on the same principle, It is important that you contact the manufacturer's customer services and ask them what they would consider as FAIR wear and tear for the clutch.
If it were to be, say 20,000 miles, it would not be covered as it is a wear and tear item that the efficiency of will decrease over time and failure will eventually happen around 20,000 miles.
HOWEVER, If it were to be deemed that the clutch should last for 60,000 miles, you could argue that it should be covered as yours has gone at 19 and you would expect it to last longer than that.
Ultimately, It will depend on the attitude of the manufacturer and how interested they are in keeping their customers happy.
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