Laptop Problem

[Orderlimit]

Hi, I have a Toshiba satellite L630 - 16k 13" screen (smaller keyboard) laptop.

When I press certain keys e.g., the letters O and I, a window called 'Developers Tools' pops up and everything goes crazy.

Any ideas please ??????

[Orderlimit]

OK,- wiill do that now thanks PD

[Orderlimit]

No change sorry



working correctly zxcvbnbnnm,./';lkjhgfdsaqwertyp 123567890- ==

not working U I O 4 SPACEBAR

[pinkyboyid]

Ok, some more thoughts,

When the Developer window pops up what does it look like, i.e. is there any other idenifying text / features with it. Presumably it offers some further sort of selection / operation of whatever the developer tools tasks provide for. ?

What version of Windows are you running?

When the developers Tools window opens up try using the Ctrl+Alt+Del keys to access the 'Start Task manager' and then take a look at what programs / memory are active in both the 'Applications' and 'Processes' windows. In the 'Process' window also check the box 'Show processes from all users'. Click any of of the fields such as 'image Name' to sort alpha etc.

Assuming that it might still be the Developer tools in Internet Explorer causing the problem, try installing IE again. Some info available here: http://support.microsoft.com/kb/318378

Also to consider is what programs may have been installed prior to when the problem started. Check back via the Installed program list accessible via:
'Windows Start>Control Panel>Programs>Programs and Features' then if necessary click on the 'Installed Date' to sort in date order.

If you have recently installed a PC Game, some of these types could potentially remap keys on keyboards and if so could be the culprit.

[Orderlimit]

Hi pinkboyid

I will try that later when I'm at my laptop. I have 'restored' the computer to its original factory settings (if that;s the correct term), wouldn't that have deleted any developers issues are conficting issue's? or am I being thick.

[Orderlimit]

*or conflcting issue's.

[pinkyboyid]

If you did actually do a Full System Factory re-set then it would have most likely formated the Hard Disk and deleted everything stored there.

But, if you did a Windows System Restore then this will only restore certain system files to a prior state and leave any other files untouched. In that case if there were any conflicting programs data still left untouched it still could potentially manifest any previous problems.

If it was a full Factory re-set with Hard Disk formatting that was carried out and you are not concerned with losing any data, then I suggest you consider trying another factory re-set.

[Orderlimit]

Its a Win7 computer program (?), I got no prob losing any data

If i recall correctly, I went into Accessories - System tools - system resore, then selected a factory re-set (took a while).

[pinkyboyid]

From your description of the process for performing a factory re-set it seems it may have worked. But as an alternative you could try performing a factory re-set outside of the windows system via initiating the process at power on / startup.

Info on how perform this is available here:

http://www.ehow.com/how_5766144_restore-satellite-laptop-factory-disc.html

Note that as mentioned before, this process will erase and lose all data that is currently on your Laptop Hard Disk.

[Orderlimit]

I will follow those instructions now PD, many thanks

[Orderlimit]

Hi PD, I finally completed restoring the laptop outside of windows but the prob still there. Searching the net, it seems that a lot of people have experienced this odd situation in various forms but no solutions found. Very odd.

[pinkyboyid]

Well, it certainly is a strange condition that you have come up against.

Since you have carried out a complete system reinstall, including presumably a complete disk format operation, it is unlikely that is directly related to faulty windows system software/programs. Also given the fact that an external keyboard appears to work ok, it is looking more and more hardware or firmware related.

A couple of other things that I would try is firstly to update to the latest Toshiba Satellite system BIOS which is available on the Toshiba support site for your specific Laptop model. Doing that would theoretically remove any corrupt low level firmware issues.

Secondly, I would get myself another Boot-able operating system disk and Boot-up with that independent system to see if the keyboard still 'plays up'.

If the problem is still present, to me it would definitely indicate a hardware issue. (It would be interesting to know if you could start up into a BIOS mode session and possibly check keyboard input to identify if the problem is still present!)

To test further, I would probably download and burn a Knoppix / Linux Runtime bootable disk available free from:-

http://www.mirrorservice.org/sites/ftp.uni-kl.de/pub/linux/knoppix-dvd/KNOPPIX_V7.0.5DVD-2012-12-21-EN.iso

Alternatively, there are other bootable system types around if you search the Internet.

The last resort would then be to try replacing the keyboard! There are videos available that show how to go about this. Not your specific model, but this video may show the basics:


Also, keyboards can be sourced via eBay for a cost of £10 to £15 delivered. e.g.
http://www.ebay.co.uk/itm/NEW-Toshiba-Satellite-L600-L600D-L630-L635-L640-L640D-L645-L645D-US-Keyboard-/271145492081?pt=UK_Computing_Laptop_Keyboards&hash=item3f2187de71

And if that did not fix it, expensive MotherBoard replacement time to ponder!

I would be interested to know how it all goes.

[Orderlimit]

Hi PD, I finally go to update the BIOS driver from Toshiba support, Oddly the problem is getting slightly better i.e., the developers tools window only pops up after I have pressed the O key four times, however, the number 4 key still not working and the I key activates full screen mode.

Trying to install KNOPIXX boot up, How do i find out whether my laptop is 64bit or 34bit (whatever that means lol) please?

[pinkyboyid]

Right click on 'My Computer' aka 'Computer' and then select properties. That should display the processor type. Having said that, the 32 bit version should also work on a 64 bit processor, (I think!)

[Orderlimit]

Ok thanks system type 64-bit operating system

Will try the boot disc again, cheers PD.

[Orderlimit]

Ok, I booted up from the Knoppix disc (not sure if I done what I was meant to) but the problem still exist, how very odd. THe laptop is updating loads of software at the mo (windows stuff).

[pinkyboyid]

Ok, just to clarify what sort of testing to do with the Knoppix system:-

When you bootup with the Knoppix systems disk, it should automatically Startup as a 'Live' system. That is, it has its all its own system files located on the Bootable Disk and does not use any of the Laptop Windows / Hard Disk.

So, when Knoppix boots up you should eventually be presented with the Knoppix Graphical Window Environment, which looks a 'smidge' like a Windows environment, but is Linux based and NOT Microsoft Windows.

At the bottom of the Knoppix window display you should a see a number of icons along the left-hand side. If you hover your mouse over the icons, one of those is 'Terminal Emulator'. Select that to open a 'LX Terminal' command window. Now, try typing all your keyboard keys to check if any inconsistencies occur or not.

Then, a further check, at the top Left-Hand corner of the main Knoppix window you should see an icon that looks like a 'Folder' entitled 'Knoppix'. Select that icon. In the next window that opens up select 'Applications'. Then select 'Accessories' followed by select 'gedit'.

You should now have a 'gedit' window open up that is similar to a Windows Notepad application where you can type document text into it. Try typing all the keyboard keys on the keyboard again to check if they work ok or not.

You can also play around with some of the other accessories.

(The current Windows updating you see occurring is because you have done a factory reset and Windows update is automatically updating lots of files. Suppose you let that all finish, all it may take some time. You never know it might fix the problem, but I doubt it!)

[Orderlimit]

Hi PD, I have completed the boot up in Knoppix and the problem continues in the notepad similar to windows. The letter 'M' is playing up now lol. I will keep trying different things and let you know if I can detect any issues.

p.s. thank you so much for your comprehensive replies and help, it is much appreciated.

[pinkyboyid]

Ok, I was hoping that the problem would not manifest itself in Knoppix.

If it were me I would now consider purchasing a keyboard replacement at approx £10 to £15, as per one of my previous posts that shows how to change and where to purchase. It is not too difficult to change, or maybe ask someone you know if you don't feel confident doing it yourself.

I would be interested to know if you do manage to sort it at some point!

[Orderlimit]

Hey, PD thanks buddy, I will order a keyboard and defo let you know how it goes. Thanks again PD.