first....i am a bird, not a bloke. second, in the 20 years i have rented, i have never had a decent landlord. third....my hubby was a homelessness officer, so you can see where i get my opinion of landlords from. pp, you are the exception to the rule and the op has already described shocking ineptitude by her son's landlord, which doesn't fill me with hope. finally, deposits should be held in the scheme, but it is down to the landlord to do that. i refer you to my earlier points.