E-Bay Query

[tenrec]

I have sold an item to someone on e-bay. They have emailed me to say it was not as described. I think it is as described, and it works very well. It is not worth them sending the item back due to postage. So I have suggested they sell it on e-bay and I will refund the difference if it doesn't make as much as they paid. They paid £5.50! Is this fair. It stated quite clearly in my advert that I do not refund postage. What do you think?

[mccfluff]

seems fair to me

[tenrec]

Thanks mccfluff. I hope they will agree. I just feel they are being a bit awkward, but I don't want negative feedback.

[TWR]

If your Feedback is good, ask for it back, there's a few that try that trick on e-bay Tenren.

[boxtops]

There's a new rule coming in where you have to specify on your listing about whether or not you will accept returns in 14 days, and whether you or the buyer pays the return postage - I had an email from them a couple of days ago.

Why is it not as described? I wouldn't refund it if it's exactly as described - I'd open a dispute and argue it out.

[DJHawkes]

can you be more specific as to what they are claiming is significantly different to how it was described? Is it the shade? the size? were those details written in the description inaccurately, or is it something they has interpreted from the photo and not actually asked you to clarify? People buying on ebay can sometimes imagine what something really looks like rather than ask questions,

[boxtops]

This is one reason why I describe everything in a lot of detail - then people can't say i didn't tell them something about the item.

[tenrec]

Thanks for your replies. The item was a battery charger with 2 batteries, an adaptor plug and a connecting lead. It was well shown in the photo and described in the write up. However, the buyer says it is European and had the wrong amp in the plug. He says he would not have bid if he had known this. My view is that it works very well and I didn't know it was European when I bought it originally. I think they are just being a bit awkward. he now says he is going to take it to the resolution centre and told me to read e-bay rules, which I have and still don't quite understand why he is being awkward, unless he expects the money back, as well as postage.

[Clanad]

Tell the buyer to send it back post haste, that you'll refund the purchase price and initial shipping costs (which cost you nothing). It's easier, I found, to just be rid of the problem. Additionally, if they try to leave a negative feedback you'll then have grounds for answering it in that you immediately corrected their displeasure.
Often, they're just fishing for a discount thinking you'll avoid the hassle of refunding for a few dollars (or in your case, pounds) discount. I had this happen recently... problem solved.

[DJHawkes]

do you mean the wrong size fuse? For goodness sake, tell him you will send him an assortment of 3 5 and 13 aqmp fuses, £1 for a card of 8 from pundstretcher, just ask him if he is capable of changing a fuse though, if it was 'european' it would have 2 pins anyway, and you would have sussed that. Is the UK suddenly not 'european?'

[tenrec]

I think he meant the fuse was 13 instead of 3. I'm inclined to just get him to send it all back, pay the bl()dy postage and move on.

[DJHawkes]

I have lots of things with a 3amp fuse in, he's ignorant, one of the problems with ebay is people have such high expectations.

[boxtops]

I've done that before in the past, tenrec - just accept the return, refund and move on - not worth the hassle for £5.50.

[tenrec]

Thanks for your answers. I have told him that I will refund the goods, and one lot of postage. I have a feeling he will try for both lots of postage, watch this space.

[tenrec]

The buyer has decided to keep the goods. He said he wasn't leaving feedback and was very unhappy. He changed the 13amp to a 1amp. Said he was worried about it catching fire.

[TWR]

I would leave Negative Feedback for the buyer, they seem to be NIT PICKERS.

[DJHawkes]

where on earth has he found a 1 amp? and i thought 13 amp fuses went in things like fires and hair dryers

[tenrec]

Definitely nitpickers TWR.
I did wonder if there was such a thing as 1 amp fuses!
Thank you all for your help with this one. It was starting to stress me out.

[tonyav]

Don't let it stress you tenrec, write is Ebay ID down so that you never deal with this @rsehole again.

[tenrec]

Thanks Tony. That is such a good idea. I think I can bar him from buying any of my stuff too. Although he probably won't want to deal with me again, unless he is very vindictive!

[tonyav]

Yes tenrec bar him if you can.