Norton subscription key invalid

[mkjuk]

I tried renewing norton but they emailed a subscription key that is invalid. I have therefore requested a refund, however I can't now seem to work out how to uninstall norton as- I've disabled it but the popups are still coming. If i go to remove programmes then only liveupdate is there and I am unable to remove it. Please help

[Potatoman]

See if this helps you: http://service1.symantec.com/SUPPORT/nav.nsf/docid/20010 92114452606

[mkjuk]

The link just comes up with page cannot be displayed.

[commoner]

...mm...just tried that link and it seems ok.Tried it both in IE and Mozilla Firefox......it also looks as though it would help you too. Don't know why you can't open the page though....commoner

[mkjuk]

Its coming up now - very strange - thanks for your help

[dodgyshirt]

The usual way to uninstall Norton is to insert the original installation CD and select the uninstall option when prompted.

[mkjuk]

dONT HAVE THE CD. It came already installed on my pcd bell laptop and is proving impossible to get rid of. thanks

[commoner]

...mmm...mine also was pre-installed and when I do..start/All programs..then run my mouse pointer over the Norton Antivirus I get a list which includes .Uninstall Norton Anti Virus........no sign of the on your PC then?

Symantec do give instuctions for manual uninstall on their web site................commoner

[Kenzie]

Thanks you guys for your input. I, too, have had a problem with Norton. Tried to update to 2006 Internet Security (Norton) and couldn't because LiveReg was still in the programs list from the previous installation. Haven't been able to budge it. Tried Norton online help (as Potatoman's advice) - I got tied up in knots because I had to go from one link to another until so frustrated I could have hurled my pc out of the window! Then I tried Dodgyshirt's advice and thought I had it cracked. But no! I've given up now and am leaving LiveReg in situ to smirk at me every time I look in my task manager list! Have now installed AVG.

[mkjuk]

Thanks commoner - If only it was that simple! Am gonna go and see the bloke who installed my ram for free at microanvica - I recon he could be the man for the job