ChatterBank20 mins ago
Recording Telephone Calls
12 Answers
Just ben on the phone to a company who in the middle of the conversation mentioned the call was being taped. I there a law requiring warning of the taping before it is taped?
I would add it was a pleasant conversation but I was just interested.
I would add it was a pleasant conversation but I was just interested.
Answers
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"Is there a law requiring warning of the taping before it is taped?"
No, not in the UK. It's legal to record the call as long as one party is aware that it's being recorded. (In other words, it's legal for either or both of the parties to record the call without notifying each other; it would be illegal for a third party to record the call if the other parties were unaware).
No, not in the UK. It's legal to record the call as long as one party is aware that it's being recorded. (In other words, it's legal for either or both of the parties to record the call without notifying each other; it would be illegal for a third party to record the call if the other parties were unaware).
Yes they should
They should also state what the purpose of the call is (and then are obliged to use it for those purposes only)
ring the co back and under the Data Protection act get a copy
(wh will show the call was recorded)
and then complain to the company
and finally complain to the Information commissioner
Did I say I did this to my employer CMFT who were recording some of the Doctors' calls (also possibly some of the patients) ?
They should also state what the purpose of the call is (and then are obliged to use it for those purposes only)
ring the co back and under the Data Protection act get a copy
(wh will show the call was recorded)
and then complain to the company
and finally complain to the Information commissioner
Did I say I did this to my employer CMFT who were recording some of the Doctors' calls (also possibly some of the patients) ?
Do businesses have to tell me if they are going to record or monitor my phone calls or e-mails?
No. as long as the recording or monitoring is done for one of the above purposes the only obligation on businesses is to inform their own employees. If businesses want to record for any other purpose, such as market research, they will have to obtain your consent.
No. as long as the recording or monitoring is done for one of the above purposes the only obligation on businesses is to inform their own employees. If businesses want to record for any other purpose, such as market research, they will have to obtain your consent.
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