Recording Telephone Calls

[Suetheramble]

Just ben on the phone to a company who in the middle of the conversation mentioned the call was being taped. I there a law requiring warning of the taping before it is taped?
I would add it was a pleasant conversation but I was just interested.

[rojash]

"Is there a law requiring warning of the taping before it is taped?"

No, not in the UK. It's legal to record the call as long as one party is aware that it's being recorded. (In other words, it's legal for either or both of the parties to record the call without notifying each other; it would be illegal for a third party to record the call if the other parties were unaware).

[Peter Pedant]

Yes they should
They should also state what the purpose of the call is (and then are obliged to use it for those purposes only)

ring the co back and under the Data Protection act get a copy
(wh will show the call was recorded)

and then complain to the company

and finally complain to the Information commissioner

Did I say I did this to my employer CMFT who were recording some of the Doctors' calls (also possibly some of the patients) ?

[Peter Pedant]

no Rojash is wrong

[Mick-Talbot]

Do businesses have to tell me if they are going to record or monitor my phone calls or e-mails?

No. as long as the recording or monitoring is done for one of the above purposes the only obligation on businesses is to inform their own employees. If businesses want to record for any other purpose, such as market research, they will have to obtain your consent.

[Mick-Talbot]

http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm

[chelle7272]

If the call involeves anything to do with data protection then yes they do have to infrom you.
A record of details which could identify you must be disclosed prior to the record being taken.

[rojash]

Read Mick-Talbot's link, Peter Pedant. Then instead of posting your personal opinions, you'll be able to post facts, like me.

[ojread2]

actually, both peter and rojash are correct and if the link is read properly everyone will see that but basically, it depends on what you are going to do with that recording

[sir.prize]

I have never been asked if it's ok to tape a telephone call. I have often be told it WILL be taped . . .

[Suetheramble]

Thank you

[ojread2]

I can't say I've ever been told the conversation will be recorded.
I've been told it *may* be for training purposes

[Peter Pedant]

yeah sorry rojash.

does explain why my employer was so upbeat that he cd record and we cdnt do diddly squat about it. [ - he cdnt.]