Dwp & Crisis Loans.

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My nephew has received a letter from DWP about unpaid crisis loans. They amount to nearly £1,000. He hasn't taken these loans out.

He phoned them and was told by the advisor that the best course of action is to start paying them while it's being disputed. I've advised him not to because surely if he starts paying it off it's an admittance that he took them out?

My other question, how do you get a crisis loan? Can it be done over the phone? He has a feeling his father might have taken them out in his name (they have the same name) and as he lived with his father for a few months he may have got his details from any correspondence sent to that address, NI number I presume.

When one of these loans were taken out my nephew wasn't even living in this town!

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Thanks Alba & Tony :-)