First Port Of Call For Unreliable Online Company

[Booldawg]

I recently bought something online and didnt get a confirmation email of purchase. I didnt bother writing down the number as I took it as read that all online purchases usually come with a conf email.

Suspicion aroused, I googled the company and was shocked to see how poor their service is - from what I read the way they operate is tantamount to theft.

not holding hope of receiving my order, what would be the first port of call to make a complaint agaisnt them? they have a cust svs number which boasts '24hr helpline' which never answers.

[albaqwerty]

Have they taken money from your bank?
I'd ask them first.

[Nibble]

Can you put a block on the payment until you've actually been in contact with a real person at the firm?

[Booldawg]

yes, they've taken the money! didnt expect anything else tbh.

[craft1948]

Aren't you covered if you paid by credit card?

[Booldawg]

its a bank debit card so not sure. looking around the company is bogus per se -they've traded online for 10 years. They're just a bit 'sharkish' just need to know the right way to frighten them into not attempting to con me!

[albaqwerty]

contact your local trading standards?

[Buenchico]

Use the postcode facility (under 'Need Help') here, entering the postcode of the company, not your own. Then contact the relevant Trading Standards office if you need to:
http://www.tradingstandards.gov.uk/advice/index.cfm

[Booldawg]

thanks, will add that link to my favourites -hopefully I'll receive my goods as promised but the plethora of bad reviews online does suggest otherwise :-(

[Hopkirk]

Can you find the confirmation page in your browsing history?