Credit

[millerxxx]

anyone heard of this company
creditreportsmatter
they have taken money from my account
im 100 percent sure i did not give them
my bank details
thanks

[boxtops]

They are a credit rating agency like Experian https://www.creditreportsmatter.co.uk/

Have you opened any new credit accounts lately, or asked for a credit search? It says on their website that an initial search is free, anyway. There's a number here that you can ring them https://www.creditreportsmatter.co.uk/contact.php

but I'd start with your bank, asking how the money was requested.

[Buenchico]

It appears that you've used their trial service to check your credit report (either directly or, possibly, via a third party website) and then failed to cancel the trial within the 10-day trial period. See the grey box, at the bottom right, here:
https://www.creditreportsmatter.co.uk/

Phone [phone] during office hours to try to sort it out.
(Local call rates from a BT line).

[boxtops]

ah, that's sneaky of them, chris, I didn't spot the trial period on the site.

[millerxxx]

thanks for the brill info
i will give them a ring tuesday
i suppose a refund is out of the question
thanks again

[jno]

I don't see how they could take money from your account if you didn't give them the number, though?

[Mamyalynne]

* Offer Details
When you sign up for the free trial, you provide us with a continuous payment authority for your nominated debit card. At the end of the trial period we will use this to collect your membership fee of £19.95 per month automatically from your bank account and we will repeat this process on or about the same day each month. If you do not wish to proceed with membership after the trial period you may cancel and if you call us during the 10 day trial period you will not be charged. For a detailed explanation of how we use continuous payment authority please see our FAQ.

[Mamyalynne]

To get the 'free' offer you need to give your details.

[Orderlimit]

http://forums.moneysavingexpert.com/showthread.php?t=2840560

[society]

As the saying... "nothing is free".