Unable To Open And Read A Utility Bill

[Kazal]

I am unable to open and read the contents of a utility bill. I have contacted my service provider who also happens to be the said utility company about 2 months ago. They have been able to send me a screen print of the first page of the bill and asked me to send them a screen print but as I only get a blank page it seems pointless. The screen that seems to be the problem is 'touchclarity.com'
and they told me to disable the touch clarity which I did and it made no difference. I really need to read my February phone bill and they are taking ages.
Do I have a problem with my PC or can someone advise me what to do please ?

[tenrec]

I think the techies will need to know your browser details and maybe your pc details to give an accurate reply.

[society]

Do you have any sort of add blocks on?

[Kazal]

Tenrec - I think they know most of it.
society - no I don't. I have not had any trouble opening and reading the bill for 7 years, this started with my November bill but I just thought it was a problem on the day and in any case I didn't need to read the bill, but my February bill is much larger than usual and so I needed to find out why. trouble is it is all dealt with in India!!

[factor-fiction]

Have you tried downloading it? You should then be able to open and read all of it

[tenrec]

Good luck with that then Kazal.

[factor-fiction]

Which utility company is it? I have used severalof them for on line billing over the last few years

[Old_Geezer]

What, it is an e-mail that looks blank ? Or some attachment ?

Do you see a red X anywhere that you can right click on ?

If it is an attachment that you are opening the bill screen dump on, is your viewer the latest version, able to cope with the latest version picture formats ?

[Kazal]

The utility company and service provider is BT. When I receive my bill by e-mail I have to log in to 'mybt' and then the bill should open, but when I log in now the front page of the bill flashes on the screen for a split second, then I have a blank screen and the tab at the top says 'loading' but it makes no difference how long its left loading - 20minutes - it never does and at the bottom it is the 'touchclarity.com' screen.

[Old_Geezer]

Sounds like a data transfer issue. What if you try to access it on a different PC, preferably a different line/modem ?