Dtmf On Phone Keypad

[evedawn]

I'm using a veritape which should pick up the TONE of a customer
Keypad when inputting a credit card number. If the customer phone keypad is set to silent I guess it won't detect DTMF right ? Dial tone multi frequency!

[rojash]

"If the customer phone keypad is set to silent I guess it won't detect DTMF right?"

That can't be right. That would mean that if someone set their keypad to silent, they'd be unable to dial. Generally, setting it to silent, just means that the DTMF isn't echoed through the phone's sounder, but it's still transmitted down the wire.

[evedawn]

Oh ok thanks rojash. Do u know anything about the veritape system? I took a call yesterday and despite numerous attempts the cyst details did not show on my screen. Any ideas? I've looked at veritape website and nothing there to explain.

[rojash]

Are you using callguard?
http://www.callguard.co/callguard/how-callguard-works/

[evedawn]

Yeah that's the site. I kinda wanna know WHY it failed to work and the site doesn't give possible reasons. Also (v important) I wanna make sure I plugged it in correctly (correct ports etc)