Email Downloads

[beckersjay]

I use BT Yahoo/Outlook Express for my email and have used it without problems for ages. Suddenly, about a week ago, it started not allowing me to open or download attachments from my emails. If I click on the attachment, it says it is checking it for safety and then that it is cleared for download, then everything stops. Can anyone recommend what I can try to clear this problem?

[beckersjay]

I forgot to say, could you imagine you are explaining to a sausage roll, as I am not all that computer savvy.....!

[Iluvspikey]

If you find out, explain to me because I'm having the exact same problem!!

[Iluvspikey]

Have you had an email from Yahoo asing if you want to upgrade to Explorere 10? I just have makes me think problem has been on their side - I've suddenly got 54 email too - I usually only get about 12 -15 a day

[beckersjay]

Don't think I have had that email from Yahoo... Had a few obviously scam emails purporting to come from them a couple of weeks ago but deleted these promptly. Maybe my next call should be to the BT helpline - just hope they can explain in terms I can understand... Watch this space.

[Maydup]

Do you have virus protection beckers? I'm wondering if it is blocking your attachments.
Or if you have no protection maybe you have a virus.

[beckersjay]

Attn Iluvspikey Re: Unable to upload or download email attachmentsOptions
I have just come across the following through a Google search:

"I have spoken to the BT Technical Help about this issue and they advised it is a known issue with BT Infinity customers.

To resolve the issue, you need to restart both the Home Hub and the white Openreach modem."

Have had a really heavy day so intend to try this tomorrow morning - fingers crossed. Good luck!

[beckersjay]

Thanks for the suggestion, Maydup - I have McAfee security software. Will investigate this if the above doesn't work!

[Iluvspikey]

Thanks love, everythings seem to be okay I don't have infinity, I rebooted the modem. I too have McAfee

[beckersjay]

Glad things worked out for you, Iluvspikey! I have been so busy today with cooking, washing, gardening etc that I haven't had time to try this so fingers crossed for tomorrow.....!

[beckersjay]

It worked! I reset both the hub and the openreach box - then the broadband connection wouldn't come back so I switched the power off and on again - all lights in order and my attachments are available again. Hope it lasts! Feeling rather proud of myself for sorting it out without calling in the vet.