The reason I ask this, is that I am worried that documents I am currently working upon will be purged if I run a program to fix freezing and crashes on my laptop: I do a lot of writing, and am currently proofing my first book while, also, working on three more books. The program I have looked at says that it will purge the computer of junk files, will it see my documents as junk files and so delete them? So, do computer fix programs work without deleting files I have created?
General comment: Once the laptop goes unstable it is madness to try to install new software or to attempt major clean-up tasks. Just concentrate 100% on getting help to save your files. There are many-too-many shark sites which will offer to fix any computer problem. In general stick to the professionals and make it 100% clear what you want the computer to do....
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