Sale Of Goods & Services Act 1982

[Tracy-ely]

I have paid a marketing company for designing a website for a new company.

There have been constant problems with the wesite so have not signed it off until now.

The funds cleared the marketing company's account on Friday and yet the website is still not live, despite calling and emailing them numerous time. They are being very short/rude and saying the developers have a problem but will not give any more information.

Do I have any rights to claim or at least threaten legal action?

Any help would be much appreciated.

[tonywiltshire]

Yes you probably do Tracy, presumably you would claim the work is not of satisfactory quality and not fit for purpose, there would have been a contract for this work for which you seem to have paid before discharge of the contract.
The law should be your last remedy for which there must be a loss arising from the breach of contract, a letter from a solicitor who has the full facts may bring the required result.