Has anyone used this company. I purchased a steam cleaner from them which was faulty. I contacted them and was told to return it,which I have done. The postage to return it was £12.92p and I have asked them to refund my postage as well. Do you think I will get it?
Their returns policy indicates that they will refund the cost of your postage and their site passes all of the usual tests (such as including a postal address), so I'd be reasonably optimistic!
I have bought from them, only clothing though and have never had to return anything so can't advise on that. They are a genuine company and have been around for quite a while.