I have the vax bare floor steam cleaner 89.99, when I got it it did not work very well, the steam would not come out very well, and the handle kept rumbling in my hand, I got in touch with vax as there is a 2 year guarantee, they sent another one straight out, after filling a form, in the mean time I got so fed up with faulty one I turned the mop upside down and used it as a machine gun, and it started to work, (i think it was an air lock) so I have now got a spare, just in case, the mop is good but sometimes floods the floor if you turn the disinfectant container on high traffic,