ChatterBank0 min ago
Checkout Etiquette
169 Answers
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In fact, not restricted to checkouts. Ok so there may be an occasional emergency but I wouldn't go through a checkout or up to a till in other shops while on my mobile like this but to me it is just downright rude, disrespectful and ill mannered.
Would you?
In fact, not restricted to checkouts. Ok so there may be an occasional emergency but I wouldn't go through a checkout or up to a till in other shops while on my mobile like this but to me it is just downright rude, disrespectful and ill mannered.
Would you?
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Ooooo I love the phone users who come to my till :-)
Especially the ones who don't acknowledge me. We have a set of questions were supposed to ask each customer, but only ask one or two get asked depending on who the customer is and what they're buying. Anyway, when they're on the phone, I ask the customer ALL of them and repeat each one until they answer.
The beauty of us is that we do pack their shopping for them so we can stretch this out a bit whilst I ask my questions and wait each answer.
I have to get my jollies at work somehow
*evil grin*
Especially the ones who don't acknowledge me. We have a set of questions were supposed to ask each customer, but only ask one or two get asked depending on who the customer is and what they're buying. Anyway, when they're on the phone, I ask the customer ALL of them and repeat each one until they answer.
The beauty of us is that we do pack their shopping for them so we can stretch this out a bit whilst I ask my questions and wait each answer.
I have to get my jollies at work somehow
*evil grin*
Daffy: I've had that happen to me a few weeks ago. It annoyed me so much I decided to say something to the girl serving me. All I said was "I'm not being funny but I think it's a little rude that you're on your phone whilst trying to serve me".
She threw a load of abuse at me and her excuse was "I'm on the phone to the other shop sorting out stock". Obviously this wound me up even more so after repeating the same thing again she slagged me off to the person she was talking to, placed the phone on the couter and carried on talking in a foreign language to the other person whilst serving me.
I then asked "could I have a bag please", she then stroppily said "I WAS GOING TO BLOODY ASK YOU THAT".
It took me a good 10 minutes to calm down and stop myself from going back in and tearing the shop to bits.
She threw a load of abuse at me and her excuse was "I'm on the phone to the other shop sorting out stock". Obviously this wound me up even more so after repeating the same thing again she slagged me off to the person she was talking to, placed the phone on the couter and carried on talking in a foreign language to the other person whilst serving me.
I then asked "could I have a bag please", she then stroppily said "I WAS GOING TO BLOODY ASK YOU THAT".
It took me a good 10 minutes to calm down and stop myself from going back in and tearing the shop to bits.
I think there should be a policy not to use mobiles whilst at a till of any sort. I have the same problem at work on our till. I have to wait for the customer to finish their conversation ( and sometimes not ) before they even get their cash out to pay. Yet if I was to keep them waiting whilst I talked to someone, I would probably be reported !! Its about time good manners were brought back into question. Also the fact that I do not want to hear their conversation about `what went on the other night,` yet I am forced to do so. Its so annoying
I think some of you need a reality check saying how would the customer like it if the checkout assistant was chatting on a phone..... Only problem with that is the checkout assistant is payed to serve customers!
If a customer stood there chatting holding people up then yes that's rude, if they were chatting but carrying on packing etc then what's the problem?
If a customer stood there chatting holding people up then yes that's rude, if they were chatting but carrying on packing etc then what's the problem?
I have not read all of this so apologies if my comments have already been made.
Yes, it's rude, yes it's bad manners. The question of who is paying does not alter that, Elvis. As you say, the checkout operator is paid to serve customers. But they are not paid to be on the receiving end of abject rudeness. Furthermore, conducting a checkout transaction is a two-way process with questions and answers being necessary from both sides. This cannot properly be achieved when one party is on the phone so mistakes are likely. But no doubt they will be the fault of the shop staff as well.
The unctuous Miss Clarke fails to see the irony of her stance when she said "I could not believe how rude [the checkout operator] was". Also, as is the case with many phone calls, it seems hers was totally unnecessary anyway. Apparently she had phoned her brother (who was waiting in the car park) to tell him “she was on her way”. Had she paid attention to her transactions she may well have been out of the store a little sooner and she could have told her brother in person that she had arrived.
The bad mannered Miss Clarke has apparently threatened to take her custom to Waitrose in future. A good result for Sainsbury’s staff then. And a bit of inconvenience to Miss Clarke as the nearest Waitrose to her is at Bluewater Shopping Centre some eight miles away. Still, it will be worth her brother making a sixteen mile round trip to take her shopping (especially if he goes on a Saturday morning when it can take half an hour to find a parking space at Bluewater). At least she’ll be able to phone him up to let him know that she is “on her way”.
Yes, it's rude, yes it's bad manners. The question of who is paying does not alter that, Elvis. As you say, the checkout operator is paid to serve customers. But they are not paid to be on the receiving end of abject rudeness. Furthermore, conducting a checkout transaction is a two-way process with questions and answers being necessary from both sides. This cannot properly be achieved when one party is on the phone so mistakes are likely. But no doubt they will be the fault of the shop staff as well.
The unctuous Miss Clarke fails to see the irony of her stance when she said "I could not believe how rude [the checkout operator] was". Also, as is the case with many phone calls, it seems hers was totally unnecessary anyway. Apparently she had phoned her brother (who was waiting in the car park) to tell him “she was on her way”. Had she paid attention to her transactions she may well have been out of the store a little sooner and she could have told her brother in person that she had arrived.
The bad mannered Miss Clarke has apparently threatened to take her custom to Waitrose in future. A good result for Sainsbury’s staff then. And a bit of inconvenience to Miss Clarke as the nearest Waitrose to her is at Bluewater Shopping Centre some eight miles away. Still, it will be worth her brother making a sixteen mile round trip to take her shopping (especially if he goes on a Saturday morning when it can take half an hour to find a parking space at Bluewater). At least she’ll be able to phone him up to let him know that she is “on her way”.
The question is, where does it stop? What if the customer doesn't say please or thank you? I am all for good manners. I think they can make a huge difference to any social interaction, but i still don't believe "behaviour analysis" is the job of the checkout lady. She didn't even have a quiet word with the customer - " do you mind finishing your call so we can get on?" She apparently stood and stared at her until she finished the call. Not an expert in manners herself, imo
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