Problems With Virgin Broadband

[beezaneez]

we have been having very bad problems for more than 1 year now with virgin broadband. it keeps cutting off, especially when we look at youtube vids etc or open a new page too quick in google chrome. i have reported this to virgin and they sent engineer out once, he said it was ok. that was 6 months ago. it is still happening and internet stops about 20 times a day, sometimes more, everytime i call virgin they say there is excellent signal strength but that is no good to me . can i stop my account with them, i signed up for 18 months a year ago . they are not giving me good broadband !!! anyone else know of any good deals i can get off talk talk or sky ? i just want cheapest tv as we dont watch a lot of telly, we want broadband only so im thinking of taking out a talk talk internet only package and buying a freeview box for the tv . any suggestions folks ? THANKYOU

[sunny-dave]

It does sound like wireless interference - please try connecting your laptop via a cable to the router & see if the problems persist.

You could also try changing the wifi channel - try 6 or 11 instead of 1 and see if they are more stable.

[gingejbee]

I'm thinking that a 52inch TV may well have Freeview built-in?

[knowabit]

what would be the point of the engineer lying to me? Anyway, as i said, whatever he did worked as I have had no more problems.

[Alston]

I think you will need to contact Virgin about any cost involved with cancellation of your contract. I have been led to understand that there is a minimum period of twelve months which you must complete to avoid a cancellation fee and you may have already met that qualification.

Section 'H' of the following link may be of interest to you. :-

http://www.virgin.net/terms/broadband_tc.html

Al.

[Alston]

knowabit.....If you are now happy with things, I do not see it is necessary to establish if the 'Engineer' was fibbing or not. One might as well ask the question "Why did the chap on the telephone tell you that there was a problem with your Router if there wasn't."

AL.