help car insurance and finance

[miz2]

my mum took out finance for me on a car two years later it was stolen.
although my mum took out the finance on the car the car was registered in my name and the insurance was in my name only as well as the gap insurance.

i informed my insurancecompany and they did an investigation and said they are ready to award the money but they have to pay the finance company first.

the problem im facing now is that the finance company wont accept the money from the insurance company as they need to verify it from my mum first. my mum left the country last year and although i have informed her to phone the finance comany of which she has the finance company are still refusing to accept the money and they wont give me a reason because im not the one who took out the finance. i informed my insurance company of this and they still refuse to pay me the money even though i was the one who took out the contract with them. my mum does not even have a licence.

i need to know what my options are? should i get a solicitor involved?

when i spoke to the insurance company investigator they informed me that the finance company should pay me directly and i should be the one to sort out the rest as the contract is between me and them and not my mum

[gouldc]

I'm a little surprised by the finance company's actions here -I see loads of these scenarios (younger driver needs a parent to act as guarantor on the finance, or someone else takes out finance for them), and I've never had an issue like this before.

Most finance companies generally won't give a toss so long as they get paid - not a bunch of idiots like Welcome Finance is it by any chance?

I would have to ask though, why can't your mum just give them a ring? It'll only take five minutes to give her authority.

[miz2]

its capital bank and she has given both companies a ring.

she has provided her details to the insurance company too.

so i dont know what else i can do.

but the finance company keep sending me letters saying that i need to respond which i do everytime, and they keep stating the the same problem the finance company wont accept.

the insurance company are also saying that they are going to close the case too, but i dont want them too.

can they do that? help? what can i do next?

the insurance broker comany are NIG

[gouldc]

Capital are normally very good - can't say I've ever had a problem with them.

I would have to ask what the hell your insurance company are doing here, as I really find it difficult to believe that the finance company won't accept payment for this agreement.

Quite honestly, I'm stumped - I've had problems where the company refuses to supply a settlement figure without the agreement holder's permission (which is fine), but I've never had one who refused to be paid?

Don't know if JB (or anyone else on here who works in insurance has come across this before?

[miz2]

should i get a solicitor then?

[gouldc]

That would mean more money, and possibly no result.

The only thing I could really suggest is that your mum needs to speak to the finance company to find out EXACTLY what the issue is.

If it's not them, get onto your insurance company, and tell them that unless a cheque is issued that day, you will go to the ombudsman and will be claiming compensation for the extra payments you have had to make.

[munnasr1]

yes, you can get a solicitor involved. but the finance company is right in their position because you have to first verify it from your mom. anyway if you are still facing problem, here i can suggest you one site that can help you resolve your problem. it is http://www.globalfinanceschool.com/. You can get help as well as tips according to your problem from it. Thank you.