Unspecified Error?

[wendilla]

This has appeared on my security

error8504 104

program files x86 Norton internet security engine 64
unspecified error.
Everything else is working fine but cant get into my security to check it . I know it don't run out till November. Any help would be appreciated .Thanks

[WyeDyed]

What version of windows?
You could try a system restore to a date before the error started.

[wendilla]

this is the second time round this has happened. It happened about 3 weeks ago after it installed the updates. I did a systems restore back about 3 weeks and managed to rectified it . Today it showed the install of updates again and I did them and the same happened the same as 3 weeks ago. It looks like the fault has caught up over the 3 weeks . I have done a systems restore today but only back to where the fault was . Everything is working ok but when I do these updates same problem is going to start again. They will automatically install when I switch my pc off then I wont be able to get in to anything till I do another systems restore. windows 7.

[wendilla]

sorry I forgot to thank you for your reply. I don't know much technically about pcs just what I have picked up from reading replies on here.

[bibblebub]

Here's someone else with that problem http://community.norton.com/t5/Norton-360/Error-Code-8504-104/td-p/444570 (except they have a 32-bit system) and general tenor of that thread is that you're going to have to uninstall/re-install Norton - that page and others given links to https://support.norton.com/sp/en/us/home/current/solutions/v62545568_EndUserProfile_en_us?product=home&pvid=f-home&version=1

(I got rid of Norton yonks ago so have never had to deal with that error)

[wendilla]

Thanks for that I have just tried to uninstall my Norton to reinstall it again and it wont uninstall. I will have to contact a friend to see your reply.

[wendilla]

menthyl how do I go about doing that . I have had Norton security for a few years and this is the first time I have had a problem.

[wendilla]

Thanks for all the help and info will get my son in law to see all this and hopefully get it sorted before I do any more damage. All working fine at the moment but dare not download the updates as I wont be able to do anything it comes up a blank page. All I can use then is messenger.