Argos

[Dizmo]

I've just rung Argos to discuss a payment and I got through very quickly to a nice young woman. I then explained my concern and was passed to another department. The 'other' department must of been in Dubai or Afghanistan.

I'm not being funny and I'm certainly not racist but why transfer me to someone whom I cannot understand?, furthermore she couldn't understand me. I couldn't speak to her and just decided to give up and end the conversation. I've got to hope now that my payment is OK and I don't get shafted.

[bookbinder]

Cheap labour is probably the reason for the call centre being where it is.

[vulcan42]

Just another example that the customer is not really important, only their money is.

[weecalf]

Can you stop the payment .when they realise they might not get the money they will be more helpful

[andy-hughes]

Off-shore call-centres cost a fraction of their UK counterpoints, but a number of bsuinesses have realised that it is a false ecconomy.

Employing people who speak and understand language as a non-native langauage, but have such strong accents that they are incomprehensible is a stupid way to run a call centre - the negative feedback and image more than negates the savings in salary costs.

Some companies - Direct Line being one of the first, not only relocated their call centres back to the UK, but made it a premier point in their TV advertising - such is the stigma of the off-shore centres.

Hopefully other companies will follow suit.