Not Printing

[gina32]

I am trying to print out documents that have been sent to me via email but its just not happening, any ideas what im doing wrong please.

[Hopkirk]

Have you got the 'right' printer selected?

I know you only have one printer, but your computer may think there are others.

[Old_Geezer]

Information is a little sparce.

Can you print from other applications, when the object you wish to print was/is not an attachment ?

[Tuvok]

Do you get any error messages?

What operating system, email program and printer?

[gina32]

yes can print other things get a box come up saying that I have to purchase word

[Tuvok]

So you are trying to print a Word document?

You don't have Word or you have an expired trial version?

Download Open Office - its free and handles all Office files (except Publisher)

You can save in its own format or in Microsoft formats.

[gina32]

I already have open office downloaded

[Tuvok]

Sounds like Open Office is not set as the default programme for Word, Excel etc. files.

As you haven't said if you are using Mac or Windows, i suggest that you Google how to do it for your operating system.

[Wak]

What is the full name of the file you are trying to print, or what is the file extension (last three letters after the dot? )
Have you saved the file separately from the e-mail?

[Old_Geezer]

I tend to go along with Tuvok. It sounds as if you may have both MS Office and Open Office installed, with MS Office having run out of any trial period. If MS Office is set up to be the default for document files then it will open and fail to print your document. If you save the attachment to your drive first, and then open Open Office, and open the document from within that; that may work. If it does then you have to change the default from MS to Open Office. You can do that by right clicking on a document file and choosing "open with" and then when you have selected Open Office ensure you tick the box that says to always use Open Office.