I am certainly not sticking up for CQC but I have witnessed their visits a few times at various establishment, a couple of times after I have called them in myself. The problem is, no one is abusive in front of them, most of the staff are loyal to the home and fear for their jobs and the clients and families fear reprisal. They have an impossible job that they do poorly. I think they should spend more time interviewing staff and not just the staff on duty on the day of their visit. Also all staff should be sent a questionnaire after the visit explaining all the different types of abuse with a opportunity to respond, this way they are more like to find a member of staff that has the balls to stand up and be counted.