I was with PlusNet from 2002 to this year. They were very good, but the service has quickly deteriorated in 2013. My download speed went down from 5Mb/S to 1Mb/S and had numerous drop outs of service. Two engineers visited, not resolved; they got speeds of 14Mb/S, but as soon as they left back to 1MB/S! Owned by BT, and outsourcing service through Talk-talk wholesale. Not independent any more. I cancelled because of poor service and hit with £30 cessation charge; I disputed and they threatened debt collectors! Avoid.