In the high winds last week, we had a few tiles blow off our roof. The insurance company has sent us a claim form but one section asks about any previous claims on the building insurance. I remember claiming several years ago for some similar damage but we were with a different company then. I don't remember which company it was. Also I don't have any records of when it was or how much was claimed, which is information the current insurance company want. Am unsure what to do. Any advice appreciated.
YOu have to tell them, but they will accept that you can't remember, if you don't keep records. Put (e.g.) "over 5 years ago, when insured elsewhere" - bear in mind they may already have this information, as you will have been asked to declare previous claims in a timescale when you took out this current insurance. Would you not have kept the correspondence and invoice for the original repairs?