Question Author
Thank you so much, you've put my mind at rest. Now I know what to expect, it's made it easier for me. I do think the company I use (which is 2 plumbers and a lady who answers the phone) are quite money orientated but also nice people at the same time. I had a couple of plumbers in once who were very aggressive and they bodged things up and made a big flood and mess and I asked them to leave. They were very threatening to me. I had to have a brandy when they'd gone. So that's why feeling comfortable with people in my house is a big issue for me. I'm sure you do well in your business because you're genuinely kind, thank you very much.