Last Panel

[Connemmara]

Hi all as you would know I have had great difficulty in getting my kitchen from B&Q - I am awaiting a last panel for a unit that the kitchen fitter made and it is supposing to be arriving every day but particularly TODAY.

I contacted B&Q customer services I think about Tuesday but to date have heard nothing.

When I have gone to B&Q myself I am met with inane looks and "don't know".

Anybody tell me what to do next.

[craft1948]

I'm sorry I don't understand the question.............

[Connemmara]

sorry I guess I was writing as I speak. I don't where to go re getting this last panel which finishes off the kitchen.

Inane looks and "don't know where the panel is" is what I am getting from the staff.

Manager says he "will look into it" - I am truly at a loss as to what to do next.

[EcclesCake]

It's only been a couple of weeks since your kitchen was started, by B&Q standards you haven't been waiting long at all.

I assume it is an end panel and not a key structural piece?

Was it you or your kitchen fitter that placed the order with B&Q, if it was your fitter then it should be him that is following it up as he is their Customer.

[Connemmara]

Eccles you do have a point - there were 3 of us - the kitchen planner who works for B&Q - nice man but absolutely hopeless - timid wee thing, kitchen fitter and myself. We all were there in October when it was ordered and paid for. I have rung kitchen fitter and it was he who said B&Q had contacted him and said panel should have arrived today.

[anneasquith]

keep phoning or visiting the shop conn, and demand each time to talk to the manager,,,,,,,,poor customer service,

[237SJ]

I had that problem when I got my kitchen from a large company. One panel was missing and what didn`t help was that the fitters were contractors who were doing the work on behalf of the kitchen supplies so they didn`t care. I kept phoning and being fobbed off until one day I phoned and got an acting manager who was doing holiday cover. She didn`t stand for any nonsense and the kitchen was complete within days of my speaking to her. I find the best way to deal with these kind of situations is to write. Emails and phone calls are too easy to ignore. A letter is not. Write to them and read them the riot act.

[Connemmara]

thanks 237 - i did read the riot act in my email but perhaps that is not enough.

Will wait until Monday then will get my skates on - thanks for your answer.

[boxtops]

If you write, send it recorded delivery, and keep a copy. Personally, I email too - you still have a record of that in your Sent folder, and it ought to be just as effective as a letter. Escalate your complaint to the store manager if you don't hear soon, not just the people on the desk.

[Baldric]

So you paid for it back in October, not a good move, always hold something back to use as leverage is something goes wrong!