Your responses make me so mad. The family "campaigned" for 2 years for a ramp (after previously having said they could manage the stairs) and they got one. Now they are complaining about the aesthetics of it. What did they expect a wheelchair ramp would look like. Wheelchair ramps have to be set at a certain angle, otherwise it's impossible and unsafe to push a wheelchair up them. Especially as the child will only get heavier and more awkward to manage. If they were not happy with the access of their council property, then instaed of campaigning for two years, they should have moved and rented privately. If the council had installed a steep ramp instead, they would have sued when they fell down it! also, if they'd have had a short rsteep ramp, it would have been even more attractive to skateboarders