Boiler Breakdown

[nelliebee]

Woke up to a cold house this morning, boiler three years old (my previous one lasted 20 yrs !!) Rang the 24x7 helpline no. of my insurers, a well known company, expecting the engineer to come today, just had a call, " be with you tomorrow" Time to change insures I think, I expected a vist today. Is it me ?

[black_cat51]

well i wouldn't expect a visit on a sunday unless it was specified in the insurance contract

[murraymints]

do you have home emergency cover on insurance ? if so they should bring alternative means of heating ie fan heaters, blowers etc to you today..

[ummmm]

Same....I wouldn't expect someone to come out on a Sunday.

Have you got any other form of heating?

[Purple_Popple]

I would call them again, surely there are engineers on call?? :-/

[nelliebee]

The paperwork does state "immediate assistance", perhaps I have misunderstood the cover, never mind, I do have some gas fires and very good friends that have rallied round. Thank you.

[murraymints]

if you pay for the home emergency element then they should be there today !!!.. I have used this myself before on a Sunday

[nelliebee]

Purple popple,...........I used to have three star cover with British gas with my old boiler and yes they would come out on a Sunday

[Purple_Popple]

I know nelliebee inused to work for a eell known although crapoy boiler company and we always ha engineers on weekend call out for insured customers. Good luck..insist you have someone to assist today...lay it on thick lol...Unfortunately you have to act to get a decent response if it means telling a porky pie or two.

[boxtops]

must be in the small print, nellie - are there any details they need to know about that might make them come today, e.g. age, illness in the house?

[black_cat51]

i suppose you did get an Immediate response - someone ringing and saying they'll be there tomorrow!

[nelliebee]

Thank you all, I did explain that I had been in hospital recently and could they be a bit more sympathetic but I think this fell on deaf ears ! I will sit and read the small print this afternoon and consider my next move. Just off to pay attention to Sunday lunch. thank you all so much,( will let you know how I get on.)