Prudie has made a brilliant point. I've worked in many law firms (and an estate agents doing admin actually, while I was at uni) and in a sales environment, all very businesslike and driven professions but we are all human underneath.
My lawyer me is not how I am with other people. I wouldn't speak to any of my former secretaries how I would my clients, it's a different relationship.
I find it wierd people have such a perception of, for example, lawyers. If only they could see behind the scenes sometimes haha :) We're just normal people.