>>>it's just that people have got that used to the police not doing anything
There are
two meaures of crime rates. One of them is the number of crimes reported to the police. As Paddyway points out, those figures could be affected by apathy in reporting crime. However the other measure, the Crime Survey for England and Wales, based upon surveys of the public carried out by the Office for National Statistics, is carefully designed to measure the true rate of crime:
http://www.crimesurvey.co.uk/
BOTH measures continue to show a year-by-year decrease in crime.