Sorry, but nobody here will have any idea of what you're referring to unless you tell us how you access your email. Many people use web-based services, by going to the websites of email providers such as Gmail or GMX. Other people use email clients (such as Outlook Express, Windows Live Mail or Thunderbird) to access their email accounts.
However one program that definitely CAN'T access email is Microsoft Word! (It's solely a word processing program). So what are you ACTUALLY using (and with which email provider)?