Mandate Frustration

[piggynose]

I´ll try and be brief. I own a flat in a 3 flat converted house in the UK. Earlier this year we decided to form a new management co, to manage the building. In order to do this we each had to go to HSBC and complete a mandate form. As i am not living in the uk, I was told to present one of 10 different documents in order to process it. One of them being a tennant agreement, which i have, and was intending to present to them when i go back to the uk in 3 weeks. In the meantime, i asked a friend to talk to HSBC on my behalf, and they are now adamant that a tennants agreement isn´t what they want. So now what do i do??

[woofgang]

so what is it that they do want? you'd be better off talking to them directly I think.

[Buenchico]

Cut out the 'middle man'. However good your friend might be a representing your interests, he/she can't explain things as easily as you can yourself. International phone calls aren't expensive these days, so call [phone] (0800 to 2200, 7 days) and find out what you need to do.

[piggynose]

well according to my reliable friend, HSBC said they would only accept a uk address with photo id eg a passport or driving licence(my passport was recently bought in madrid, with a madrid address) i dont have a driving licence. A utility bill or bank statement with my name and uk address.
will try phoning them.