Please help with my Laptop screen!!???

[chelsea25]

Hello all, please help. I had a laptop delivered this morning. Turned it on and the screen was very dark could only just see the icons. I put this down to the laptop being cold so left it. But tried again and the screen is still so dark. I of course have tried changing the resolutions and wallpaper but its no good????

[Ethel]

Firstly - have you tried it connected to the mains power?

My laptop is also dark on startup if it's running off the battery - it's supposed to be power saving.

Find out high to adjust the brightness - with mine I have to press down the FN button and the brightness button.

I hope your problem is a simple.

[chelsea25]

Thanks so much for your response,have tried that, not helped. It seems as though the back light has gone or something? Maybe the postman dropped it.

[gammaray]

you can ajust the screen brightness. go into the desk top and adjust the gamma settings.

[chelsea25]

Have tried that x

[fo3nix]

given you've tried everything else, maybe it is just faulty. return it, it's not your fault. get a replacement.

[wideboy]

Have you tried to adjust the brightness with the keyboard keys? Fn and the 'sun' symbol - simple I know, but some people don't know that method (likewise for volume).

[chelsea25]

Yes have tried that. From doing much research it sounds like the inverter maybe faulty, but as this laptop is second hand bought off ebay, what can i do because the lady i bought it off is blaming the postman??

[LeMarchand]

a) Has the seller got any iffy feedback?
b) Surely it was sent insured?

[chelsea25]

The seller has only got 13 feedback, but all good,

it was sent special delivery from royal mail, do i have to wait for her to claim and get the money back then, or do you think she should refund me now?

[jojo100]

try this site might help

http://www.consumerdirect.gov.uk

[wideboy]

Didn't realise it was second-hand - best of luck!

[LeMarchand]

Special Delivery offers compensation up to �2500 ( http://www.royalmail.com/portal/rm/content3?catId=400024 &mediaId=400025 ). I personally feel that she should refund you the money and then make her claim, however this may not be what the law stipulates.

I strongly suspect that if the laptop was securely packed that it was faulty to begin with, but that's just me!